A new program was recently released by Apple, for a hardware malfunction on the iPhone 6 Plus that was widely reported. The malfunction is known as the ‘touch disease’. It is a thin grey line that appears at the top of the display and makes the touchscreen useless.
Apple has claimed that the malfunction comes from the phone being dropped repeatedly. Apple has made it known that they will not cover the repair cost and asks that those with the malfunction pay the $149 fee to have the phone repaired. Not every iPhone user was ready to hear that announcement. So, some iPhone owners have filed a class lawsuit for the touch disease problem.
The company wrote on their website: “Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.”
The mobile phone giant went on to say that if you paid a service fee in the past for the issue, you are eligible for reimbursement of the difference between the $149 price and the original service repair cost. Apple has already begun to contact users that already paid to have the repair done. They urge their customers to contact Apple Technical Support, if you believe that your iPhone 6 Plus is affected. This will help expedite the process.
As of now, no additional information has been released from Apple. We will continue to follow-up and deliver any updates that may be released by the company or additional information pertaining to the malfunction.