Travelers are stuck at airports as British Airways computers’ systems are down around the world.
Many passengers complained on the social media about the outage. Passengers also reported long queues at check-in gates at Heathrow Airport.
British Airways apologizes
British Airways had apologized for any problems whilst Heathrow have asked for more customer service worker to aid ease the trouble. It is unknown how many flights have been influenced.
“We apologise for the current IT systems outage. We are working to resolve the problem as quickly as possible,” British Airways tweeted.
The outage’s consequences
This outage comes in a critical time when thousands of people are leaving UK to celebrate the Bank Holiday.
Mr Tail, 27, who is a teacher from London, said he didn’t catch his flight to Rome because of the technical issues.
He stated: “I checked in online using the BA app at 8.15 for my flight at 9.25, then went and had breakfast.”
“At some point the app restarted and when I went to go through security I couldn’t log in to my booking to get my QR code.
“This meant I couldn’t go through security, and by the time I’d gone back and forth to various customer service desks the flight had closed.
“I’ve tried to call customer services but their systems are still down so they weren’t able to help me, and they told me it was a worldwide issue.”
The Gatwick Airport incident
This outage comes one day after the Gatwick Airport incident when passengers faced long queues and experienced chaos because of a baggage system problem.
Consequently, everyone who was traveling on Friday was obliged to travel without their hold bags. Passengers were also asked to carry any important items in their hand luggage.
Terry Page, 28-year-old man from London, who was flying on a BA to Texas, was trapped in a queue in Terminal 5 for two hours.
He said BA “made no announcements at all” about any delays.
“I tried to use their website to get a screenshot of my boarding pass – but the website isn’t working either,” he continued.
Heathrow Airport spokesman announced: “An issue with a worldwide British Airways’ IT system is causing some delays for passengers at Heathrow this morning.
“We are working closely with the airline to resolve this and are advising passengers to check the status of their flight before travelling to the airport.”